Published on
Aug 21, 2024
Full-time
/
London, England
/
Hybrid
About the job
This is a level 2 or level 3 position. Cleo has 5 internal levels of competency within Product Analytics. See our skills framework for how we differentiate on seniority.
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
About Cleo
People come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.
Backed by some of the best-known investors in tech, we’ve reached millions of people to support them throughout their financial lives. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
What You'll Be Doing
As a Data Analyst in our Fraud team at Cleo, you will play a critical role in safeguarding our company and users from fraudulent activities. Your responsibilities will include:
Proactive Review and investigation of Emerging Fraud incidents and disputes: Investigate reported fraud cases and disputes to uncover broader trends and patterns. Your insights will be pivotal in understanding and preventing future fraud attempts.
Collaboration with Fraud Product Analysts: Work closely with our fraud analyst to provide the customer-level insights to develop new rules and strategies to combat emerging fraud tactics.
Process Development and Feedback Management: Establish and refine processes for fraud review, ensuring that feedback loops are effectively managed. Your role will be essential in ensuring that feedback reaches rule development and is incorporated into our anti-fraud measures.
Reactive Mitigation of Fraud Attacks: Respond swiftly to mitigate ongoing fraud attacks by identifying root causes and working with the team to launch immediate 'stop the bleed' rules. Following these initial measures, as a team you will develop more refined and effective rules.
User Complaint Analysis: Address user complaints regarding our fraud rules, identifying pain points and areas for improvement to enhance user experience and fraud prevention effectiveness.
Capacity Management: Ensure that the backlog of disputes is effectively reviewed and that capacity planning is optimized. You will be responsible for managing the workload and ensuring timely resolution of cases.
Reviewer Tools Management: Oversee the tools and resources available to reviewers, ensuring they have the necessary information to tag cases accurately and efficiently.
About You
To be successful in this role, you should possess the following qualifications and attributes:
SQL Proficiency: You have 2 years + hands-on experience with SQL, using it to analyze data, identify trends, and support your investigations.
Experience: You have a minimum of two years of experience in the field of fraud investigation.
Versatility: You can seamlessly switch between reactive and proactive work, handling urgent fraud cases while also focusing on long-term prevention strategies.
Detail-Oriented: You have a keen eye for detail, with a passion for uncovering trends and insights from complex data sets.
Join us at Cleo, where your expertise will help us stay ahead of fraud and ensure a secure environment for our users. If you're passionate about fraud investigation and thrive in a fast-paced, dynamic setting, we would love to hear from you.
What do you get for all your hard work?
A competitive compensation package (base + equity). You can view our public skills framework and salary bandings here - The band for this role is £53,158- £90,046Work at a fast-growing UK startup, backed by top VC firms - Sofina, Balderton, EQT Ventures - that still has a sense of its values
A clear progression plan. We want you to keep growing. You will always have a clear development plan, built using our skills framework, and a people-manager who works hard to help you on that journey.
Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. London based employees come to our London office 1-2 times a week, however we're open to remote employees for this role. If London based, on Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
And the rest!
Performance reviews every 8 months, with generous pay increases and equity top-ups for high performers
Private Medical Insurance, dental cover, life assurance
25 days annual leave + 1 additional day for every year you spend at Cleo (+ public holidays)
6% employer-matched pension
1 month paid sabbatical after 4 years at Cleo
Enhanced parental leave
Access to Learnerbly, Reforge, and other L&D portals
Online mental health support via Spill
We'll pay for your OpenAI subscriptionRegular socials and activities, online and in-person
And more! Check out our full benefits package
UK App access: The Cleo app is no longer downloadable in the UK. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve shifted our focus to where we can provide the most value and make the greatest impact for users. We’ll be returning to support UK users in the future.
About Company
Cleo. Where AI meets money. Cleo launched in 2016 by people who have been burned by banks. Fed up with the broken system, we decided it was time to make a change. Since then, the cost of living has skyrocketed, the rich have continued getting richer, and our vision has only become clearer. Our mission? To change the world's relationship with money.Cleo is a platform for the 99% – an AI assistant defining a new category, one that goes beyond saving and budgets to actually changing how we feel about our finances. Using simplicity and humor, she’s helped millions of people improve their relationship with money, because we believe that everyone has the potential to achieve financial well-being in just one generation. Through a personalized chat, she provides you with deep insight about your money and tailored financial tools that increase your ability to save, all while making you laugh. We’re a product for the next generation. That means that we are committed to inclusive and unbiased financial growth for all. It also means dropping the BS.In the past year or so we’ve grown the Cleo team from 100 to 250+, and closed a $80m Series C led by Sofina (that’s a $500M valuation).Want to get involved? You know that awful feeling when you wake up wondering if what you’re about to do for the next 8 hours actually matters? That doesn’t happen here much. Everything we do is grounded in purpose. And because we’re all showing up for the same reason, collaboration comes easy.We have a culture of stepping up. We want, and expect you to grow and develop. You’ll have our support in everything you do. But more importantly, you’ll have our trust. We treat our people as humans first, employees second, which means giving everyone a voice. All perspectives are embraced here.
Total Employees
357
Median Employee Tenure
1.3 years